We hope you love your purchases, but if for any reason you do need to return something to us, contact customer service for a shipping return slip to send your item back within 14 days of receiving the product. No exchanges at this time! Please include your order number on the outside of the package!
Please allow 5-Â7 business days from when the item is delivered for your returned order to be processed. You will be notified via email at the email address listed on your account when your order was placed.
Please note that your banking institution may require additional time to process and post this transaction to your account once they have received the information from us (typically 3-Â5 business days).
We can only issue a refund to the original form of payment used at the point of purchase. In the event you no longer have access to this account or it is no longer active, we will then process your refund in the form of a check mailed to the address in your customer profile which can take 4-6 weeks to process.
Original shipping charges are nonrefundable.
All shipping rates will vary depending on a few different factors, some of which include:
Domestic vs International shipments
Total weight of package
Selected shipping method
We ARE NOT RESPONSIBLE for ANY fees required by customs for any reason. All shipping fees we require will be clearly shown to you alongside the service and estimated transit time upon checkout.
Our hours of operation for shipping are Monday through Friday, 8 a.m. to 6 p.m. PST, excluding weekends and major USA holidays. Orders will ship 2-4 business day after you order.
*NOTE: These timelines do not apply during restocks, new releases & special promotions. Please refer to your order confirmation email for specific shipping details!
Due to a reduced warehouse operating capacity per state rules, please allow up to 12 business days from date of purchase to receive a status update. Transit times will vary based upon a few different conditions, including but not limited to:
Total distance between us and you
Whether your parcel is a domestic (USA) or international (everywhere else) shipment
What delivery method you select
ESTIMATED transit times are as follows. Please note that this time frame is an estimate and not a guarantee. DOMESTIC: First Class: 7-10 Business Days Priority Mail: 5-7 Business Days FedEx Ground: 3-5 Business Days ($100 worth of insurance included) FedEx 2 Day: 2 Business Days (Guaranteed transit time, $100 worth of insurance included) INTERNATIONAL (Does NOT account for time spent at customs, border inspection facilities, etc): Standard Post (APC Postal Logistics): 7-15 Business Days ($100 worth of insurance included)
DHL Express: 2-5 Business Days FedEx Ground: 3-10 Business Days (Only available in Canada, $100 worth of insurance included) FedEx International Priority: 1-5 Business Days ($100 worth of insurance included) Any inquiries regarding the exact location of your package should be made to the carrier directly. Our customer service agents only have as much information as can be seen by you through your tracking number.
Send us an email! Our customer service team will be happy to help with any other question you may have! Send your name, order number (if applicable), and question to our contact us page. Our hours of operation for customer service are Monday through Friday, 8 a.m. to 6 p.m. PST, excluding weekends and major holidays. Our customer service teams will do their best to respond as quickly as possible, however please allow 24Â - 48 hours to receive a response. Also, we are only equipped to handle orders placed through cheekyrosebeauty.com, any orders placed through our retailers need to be handled by their respective customer service teams.